Returns and Exchanges

Changed your mind or are not satisfied with your purchase?We want you to be 100% happy with your order. If you're not happy, you can easily return it for a refund or exchange. 

All items must be returned in its original condition. Cremation necklaces must be unused. 

Refunds and exchanges will be accepted within 60 days of purchase.

Exchanges:

Please e-mail us at support@foreverinmyheartstore.com to begin the exchange process. Requested exchange items are not guaranteed until you contact us first. 

You may ship the item back to us anyway you would like. We suggest the USPS with delivery confirmation. We are not responsible for packages being lost when returning to us so please ship it back with tracking. 

Refunds:

Please send us an e-mail to begin the refund process. Please also include why you are returning it.

You may ship the item back to us anyway you would like. We suggest the USPS with delivery confirmation. We are not responsible for packages being lost when returning to us so please ship it back with tracking. 

Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card or PayPal). Please allow 5 to 10 business of days for the credit to appear in your account.

If you have any questions regarding returns, please email support@foreverinmyheartstore.com.