Help Center

They are made of 316L Stainless Steel.

For the cremation necklaces at this time we cannot do any engraving or personalization on it. 

You can use the contact form to contact us. We'll respond within 24 hours. 

We're sorry we do not. Best is to email us at support@foreverinmyheartstore.com and we will reply back in less than 24 hours. 

For the cremation jewelry, they ship within 2 business days unless otherwise noted on the order page. 

For the heart shaped pendants, shirts, and bracelets. Please allow 2-3 weeks for your item to arrive because they are handmade. 

We will send you a tracking number once it has been shipped so you can track your order. 

We offer free shipping to the United States and Canada for orders over $99. 

Once an order is placed, it's sent to our warehouse staff so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name, e-mail address, and order # so we can try to make correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Once your order has been shipped, we will send you tracking information for your order.

You can check the status of your order here.

Because we want to get your items faster to you, we often send items separately. 

So don't worry if you get a package with part of your order. The rest will be on the way soon. 

If it's been three weeks after your order and your order hasn't arrived, please contact us so we can help you.

We really want you to love your necklaces. If you aren’t completely satisfied with your purchase please send us an email to support@foreverinmyheartstore.com to let us know, and then mail the unused items to:

Forever in My Heart
Attn: Returns
6015 Chester Circle, Suite 202
Jacksonville, FL 32217

We will accept most returns within 45 days of purchase. However if your merchandise is not in resalable condition we may not be able to honor a refund. You can email about your situation to the address above to find out before you take the time and effort to send it back. 

Please contact us ASAP so we can cancel an order for you.

We're so sorry about that. Please contact us with your name and e-mail address so we can get you the correct order.

Please use the contact form to contact us. We'll do our best to respond to you within 24 hours.